Frequently Asked Questions
Ready to ship items take 5-7 business days to arrive. Custom made orders take 3-5 weeks from start to delivery. Delivery details will be provided in your confirmation email.
Yes, we ship all over the world. Shipping costs will apply for international orders, domestic orders are free of charge. We run discounts and promotions all year, so stay tuned for exclusive deals.
Learn more about it here.
Purecious serves clients globally. The process is identical whether working remotely or in person, with the only distinction being that you can view your diamond selection through high-definition photos and videos.
If you inherited a ring or want to update your current ring, we are happy to work with you on designing the perfect setting to best enhance the stone you already have. Contact us to start the process.
Yes. Any of our work is fully customizable and we are very competitive on bringing any design idea to reality. So let's get creative!
You may return most unworn or unused items within 7 days of the delivery date. We will determine if the piece is eligible for a full refund once it arrives back to us. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).
We will provide you with a prepaid return label. For returns, $10 will be deducted from the total refund amount. If you exchange or shop for a new item, Purecious will pay for the return label.
We do not accept returns, exchanges, or resizing requests for international orders.
Custom orders and engraved items are final sale and cannot be returned or exchanged.
Please be advised that once the product has been shipped, we do not refund shipping costs.
Please allow 5-7 business days for us to process your return or exchange after we receive it.
All of our jewelry is hand made in Califonia, with love and care by our skilled artisans.
Some of our chain pieces are hand made in Italy. Read the product description to learn details of each item.
All of our pieces are solid 14k or 18k recycled gold, or platinum. We never produce vermeil, gold filled, or plated pieces for longevity and sustainability.
For our customers we offer, complimentary professional cleaning and safety check annually.
To extend the life of your pieces, remove them while using harsh chemicals, lotions, beauty products, and perfumes. Do not wear while performing strenuous activity or lifting heavy objects.
Clean your Purecious pieces with a soft bristle (baby) toothbrush and a small amount of diluted dish soap. Scrub gently under warm water. Let your pieces air dry in a safe place.
For our customers we offer, complimentary professional cleaning and safety check annually.
You can contact us through our contact page or email us at contact@pureciousjewelry.com We will be happy to assist you.